Role Playing Suggestions
Here are some role plays for you to use in practicing your telephone English.
Requesting Travel Information
Student A:
Choose a city in your country. You are going to travel to this city for a business meeting over the next weekend. Telephone a travel agency and reserve the following:
* Round-trip flight
* Hotel room for two nights
* Restaurant recommendation
* Prices and departure times
Student B:
You work in a travel agency. Listen to student A and offer him/her the following solutions:
* Round-trip flight: Air JW $450 Coach, $790 First Class
* Hotel room for two nights: Hotel City $120 a night in the downtown area, Hotel Relax $110 a night near the airport
* Restaurant Recommendation: Chez Marceau - downtown - average price $70 a person
Product Information
Student A:
You need to purchase six new computers for your office. Call JA's Computer World and ask for the following information:
* Current special offers on computers
* Computer configuration (RAM, Hard Drive, CPU)
* Guaranty
* Possibility of discount for an order of six computers
Student B:
You work in at JA's Computer World answer student A's questions using the following information:
* Two special offers: Multimedia Monster - with latest Pentium CPU, 256 RAM, 40 GB Hard Drive, Monitor included - $2,500 AND Office Taskmaster - cheaper CPU, 64 RAM, 10 GB Hard Drive, Monitor not included - $1,200
* 1 Year guaranty on all computers
* Discount of 5% for orders of more than five computers
Leaving a Message
Student A:
You want to speak to Ms Braun about your account with her company, W&W. If Ms Braun isn't in the office, leave the following information:
* Your name
* Telephone number: 347-8910 (or use your own)
* Calling about changing conditions of your contract with W&W
* You can be reached until 5 o'clock at the above number. If Ms Braun calls after 5 o'clock, she should call 458-2416
Student B:
You are a receptionist at W&W. Student A would like to speak to Ms Braun, but she is out of the office. Take a message and make sure you get the following information:
* Name and telephone number - ask student A to spell the surname
* Message student A would like to leave for Ms Braun
* How late Ms Braun can call student A at the given telephone number
Selling Your Product
Student A:
You are a salesperson for Red Inc. You are telephoning a client who you think might be interested in buying your new line of office supplies. Discuss the following information with your client:
* New line of office supplies including: copy-paper, pens, stationary, mouse-pads and white boards
* You know the customer hasn't ordered any new products during this past year
* Special discount of 15% for orders placed before next Monday
* Any order placed before Monday will not only receive the discount, but also have its company logo printed on the products at no extra charge
Student B:
You work in an office and receive a telephone call from your local office supplier. As a matter fact, you need some new office supplies so you are definitely interested in what the salesperson has to offer. Talk about the following:
* New pens, stationary and white boards
* Do they have any special offers
* You would like to place an order for 200 packages of copy paper immediately
CONTOH LAIN
Exercises for Practicing Speaking on the Telephone
The most important thing about practicing telephone conversations is that you shouldn't be able to see the person you are speaking to on the phone. You may ask, 'How can I do that if I am practicing with a friend or another classmate?' Here are a few suggestions for practicing phone calls without looking at your partner:
* If you are in the same room - Put your chairs back to back and practice speaking on the phone, you will only hear the other person's voice which will approximate a telephone situation.
* Use the telephone - This is pretty obvious, but really not used that often. Give your friend a call and practice various conversations (role plays).
* Use internal office phones at work - This is one of my favorites and great for business classes. If your class is on site (at the office) go to different offices and call one another practicing conversations. Another variation is for the students to go into another office and have the teacher telephone them pretending to be a native speaker in a hurry. It's then up to the students to make sure they have communicated what they need, or understood what the caller wants.
This exercise is always a lot of fun - depending on how good your teacher is at acting!
* Tape yourself - If you are practicing alone, tape standard answers and then practice using the tape recorder stopping and starting to simulate a conversation.
* Real life situations - Businesses are always interested in telling you about their products. Find a product you are interested in and research it over the telephone. You can ...
o call a store to find out the prices and specifications.
o ring the company representative to find out details on how the product works.
o telephone a consumer agency to find out if the product has any defects.
o call customer service to find out about replacement parts, etc.
----/
Home » conversation
» CONTOH LATIHAN PERCAKAPAN DIALOG MENELEPON DAN DI TELEPON DALAM BAHASA INGGRIS